A. General Question
1. Will you match a competitor's price?
No. We quantified all of the necessary variables and divided by the number of moons around Jupiter to come up with our plan pricing. We are not a bottom-of-the-barrel hosting company, and our focus is on your ASK4Host experience (which will be considerably better than any USD 1/mo hosting experience).
2. Do you offer custom shared/reseller packages?
That depends on what your definition of "custom" is. Our hosting plan lineup spans the web hosting spectrum. Why go through the trouble of creating your own custom package when we have affordable options that have been expertly designed to fit your website.
3. How long has ASK4Host been in business?
ASK4Host was formed officially in June 2000, which means we've been around for over 13 years. We are a privately-held company and over the years we've built up quite a reputation for our dedication to our customers and our custom-made hosting features.
4. Do you sell domain names?
ASK4Host's sister company ASK4Domains (www.ask4domains.com) do sell domains.
5. My website gets a lot of traffic--will this be a problem?
This usually depends on the nature of your website. While relatively straightforward sites (think basic html/xhtml content, most shopping sites, webpages, blogs, etc.) can receive tens of thousands of hits at any given time and work perfectly fine, we offer plenty of bandwidth, problems can arise with more complex sites-- with spacial requirements, in that case just contact our support team and we will help you to get proper solution for your site.
6. What if I need more space and bandwidth?
If you need additional space and bandwidth, you can simply upgrade your account to a higher plan. Upgrading your plan provides a much better value than paying for more bandwidth and storage on the side.
7. Do you make websites for people?
No. Definitely not. Absolutely, positively not. Making websites is really hard work, and if there's one thing we don't like, it's hard work! You can take look at our sister companies website www.shimbicms.com for website design solutions.
B. Fetaures & Technology
1. Do you have [insert feature name here]?
Probably yes! We support just about everything under the sun (and a few things over the sun). Check out our web hosting page for information on all the features we offer. One of the best things about having a ASK4Host account is that you are going to get the features you are looking for.
2. Is your network fast and reliable?
Yes. ASK4Host servers are connected to an extremely powerful and fully redundant network (no single point of failure). Our network has tonnes of available bandwidth from Tier 1 transit providers.
3. Do you do regular backups of my account?
Yes, we perform weekly backups on all accounts (daily backup for enterprise hosting), but don't count on our backups alone! Your website is important, and you are the one ultimately responsible for ensuring that your data is backed up! We make every effort to back up all account data on a weekly basis, but we can’t guarantee that our backups will be complete, up to date or even available at all.
We are not responsible in the event that some or all of your account data and settings are lost (please see our service agreement for more information).
*This note may sound cold and heartless, but it helps reinforce the importance of making your own site backups. You should always keep an up to date copy of your website on your local computer; by doing this you will always have a copy of your site on hand in the event of data loss. You can easily download file, database and settings backups from the backup area of your control panel.
C. Online Ordering
1. How long will it take to setup my new account?
Once you submit your order, our system automatically runs a series of fraud tests in order to verify the order's authenticity. If the order passes all of these tests, the order is setup within 12 hours.
If one or more of the fraud tests fails, your order will need to be manually reviewed by a customer service representative, and we may ask you for additional information before activating your account.
2. My order wasn't setup immediately. What should I do?
Stop, drop, and roll... That is usually a good policy if you are ever worried about something having gone wrong. As soon as you get up and dust yourself off, you will likely find that your order has been flagged for further review and verification by a customer service representative.
You do not need to take any further action. Our staff continuously checks the order queue for orders requiring verification and will contact you via email or phone if additional information is required to process your order.
Orders are only manually reviewed during business hours Monday through Friday. If your order is placed outside of business hours and requires manual verification, it will be performed at the start of the next business day. We appreciate your patience in this situation.
If for some reason you have not heard from our customer service department after a full business day, please let us know.
3. I'm confused or having trouble with the ordering process. Who should I contact for assistance?
If you're having trouble ordering, our sales team will be happy to help! You can contact our sales department. We're glad you decided to join the growing ASK4Host community, and we look forward to providing you with outstanding web hosting service!
4. Can I register a new domain name at the same time I place my order?
Not yet. Currently our order form does not handle domain name registrations. If you are signing up for service with a new domain name and would like to register it through ASK4Host, here's what to do:
1) Place your order for a hosting account using the domain name. It does not need to be registered before you place your order.
2) After you receive your new account information, visit ask4domains.com and create your free account.
3) From here, you will be able to register your new domain name.
5. Do I need to have a domain name picked out and registered before I submit my order?
Picked out: Yes
Registered: No
When you place an order, the order form will ask you to enter a domain name for your new account. Our web servers will be configured to work with this domain name when your account is provisioned. If you would like to change the primary domain name on your account, you can do so by sending a request to our customer service department within 72 hrs of your order.
You do not, however, need to have this domain name registered before you place an order. If you do not yet own the domain name, you should make sure to verify that the domain name is actually available and not already in use. You can do so at our namecrave. com website.
You can register your domain name with ask4domains.com or through another registrar of your choice at any time.
D. Billing & Payments
1. If I'm not satisfied, will you give me a full refund?
Absolutely!
We like happy customers. If for some reason you're not satisfied with our service, let us know. We would love the chance to work with you to resolve any problems you experience, however if you'd rather just part ways, we will give your money back with no hassle.
If you cancel within 30 days of signing up, we will provide you with a full refund.
2. Do you accept Indian Credit Card?
At this time we do accept payments via Paypal and and Net Banking.
3. Can I pay by check or money order?
Yes, please contact our customer support for more info on this.
4. Which credit cards do you accept?
We currently accept all major credit cards via Paypal.
E. Policies, Usage & Terms Of Device
1. Do you allow Reselling on your shared hosting plans
Our shared plans lack many features that most potential reseller clients may be looking for (customizable control panel, WHM, etc.), so the shared plans may not fit the needs of a customer looking to enter the "reselling" marketplace.
2. What is your Resource Usage Policy? If my site gets busy, will it be suspended?
In shared web hosting, the ability to use your account is limited not just by your space and bandwidth, but also by how much of your server's resources (processor and RAM) you may be able to use at a given time. Since you are sharing a server with many other clients, each must operate their site within certain limits to ensure that all accounts perform as well as expected.
We also completely understand, however, that webmasters are often unaware of intances where their site is using too many resources, and that such usage is not done maliciously. Our Level 3 staff is partially dedicated to handling resource usage issues and working with clients to resolve them.
